Conditions of Holiday Booking

I agree to abide by Dunston Road Holiday Park Ltd. Rules as exhibited in the Reception office.

All reservations for holiday homes, holiday flats, apartments, hotel rooms and touring pitches are applied for and accepted subject to the following conditions:-

The party shall be exactly as provided to the Company, unless notification has been given to alter party details & accepted by the Contact Centre.

Neither Dunston Road Holiday Park Ltd, nor any associated or subsidiary company thereof shall be liable for any personal injury, loss or damage, direct or indirect, loss or damage to any property, including all motor vehicles and the like, however caused, sustained by or occasioned to any person whose name or names appear on the Reservation Form, whether resulting from or caused by the negligence, default, wilful act, omission or otherwise of Dunston Road Holiday Park Ltd., their staff, agents, concessionaires, guests, residents, occupiers or invitees.

The Company is relieved from liability, should the accommodation not be available due to circumstances beyond its control. Payment will be refunded in full.

The Company uses its best endeavours to ensure the availability of all amenities advertised in its brochure, website or otherwise, but shall not be liable in respect of their non-availability. Please check at the Reception office for availability of amenities as these will vary depending on the season, prior to arrival.

All reservations are deemed to commence as from 3pm on the day of commencement and to terminate at 10am on the day of termination, unless stated otherwise, when the applicants agree to return full and entire possession with the furniture and effects (when appropriate) in as good a state and condition as the same were in at the commencement of the reservation, the applicants making good or paying for all such articles of furniture, fixtures and effects as shall be broken, lost, damaged or destroyed during their occupation.

The applicants undertake to keep the premises, (and where appropriate) fixtures, utensils, etc., in a clean and tidy condition, and so to leave them at the expiration of the reservation.

Bookings are accepted only on the understanding that guests agree to co-operate on the following points:-
1. No noise permitted after 11.30pm.
2. No all male/female parties are accepted.

The Management reserves the right to decline accommodation or to remove any visitor for conduct detrimental to the Park or the comfort of other visitors without entitlement to compensation and thereupon Dunston Road Holiday Park Ltd. shall not have any liability to the applicants.

No visitors will be allowed to stay on the Park longer than 28 consecutive days in any one year.


An official booking confirmation will be sent for each payment and no booking exists until this has been dispatched either by email or post. The Company accepts debit/credit cards. A 1.75% charge will apply for payment using a credit card.


In the event of you being unable to take your holiday with us owing to circumstances beyond the control of White Horse Holiday Park, the payment will be forfeited except in the following circumstances:-

Provided notice of cancellation is given in writing at least 21 days prior to the date of arrival, or by production of a Medical Certificate in case of illness, 50% of the full payment will be refunded. Notice of cancellation must be sent by registered post or recorded delivery. Ordinary post will not be regarded as proof of delivery.

Payment made by cheque must be received 21 days prior to arrival.

Dogs and other Pets are NOT PERMITTED unless Pet Friendly accommodation has been booked.

Website Terms of Use

Your use of this website will be governed by the terms and conditions set out below and the terms of our privacy policy (“Terms and Conditions”). Please read them carefully.

We reserve the right to change these Terms and Conditions at any time without notice by posting changes on the Website. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the Website after a change has been posted will signify your acceptance of the modified Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use this Website.

1. Intellectual Property

1.1 Copyright

All Website design, text, graphics and the selection and arrangement of them are either Copyright © 2016, Dunston Road Holiday Park Ltd. or its third party licensors. All rights are reserved.

1.2 Trade Marks

All trading names, brand names, products and service names and titles and copyrights used in the Website are trade marks, trade names and service marks or copyrights of their respective holders. No permission is given by us for their use by any person other than such holders and such use may constitute an infringement of the holders’ rights.

1.3 Restricted Use of Website Content

Permission is granted to electronically copy or print portions of this Website for your own personal, non-commercial use. Any other use of materials on this site without our prior written consent is strictly prohibited.

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2. Dislclaimer

2.1 We do not warrant that the Website will be available at all times or that it is virus or error free. Whilst we make all reasonable attempts to exclude viruses from the Website, we cannot ensure such exclusion and no liability is accepted for viruses. You are therefore recommended to take all appropriate safeguards before downloading information or images from the Website.

2.2 The Website is for information purposes only and is provided on an “as is” basis. We accept no liability for the accuracy, completeness, currency or truth (save for fraudulent representations) of any of the information contained in the Website or for any reliance placed by any person on such information.

2.3 Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for legal or other professional advice on your specific requirements.

2.4 Except as stated herein, all warranties, terms and conditions, whether express or implied, statutory or otherwise relating to information and material on this site or sites accessed through this site are excluded to the extent permitted by law. Any applicable warranties will be set out in our terms and conditions relating to the provision of our goods or services.

We will not, and our suppliers and licensors will not, be liable whether in contract, tort or otherwise for any loss or damage which:

i. arises other than through our negligence or the negligence of our employees agents or contractors; or

ii. is not a reasonably foreseeable consequence of our negligence; or

iii. is any business loss including but not limited to loss of revenue or loss of profits or loss of anticipated savings or wasted expense or data being lost or harmed or for any indirect, special or consequential loss or damage of any kind arising from access to or any use of the information and material contained on this site or any site you may access through this site.

We do not restrict or exclude our liability for:

i. personal injury or death directly caused by us or our employees whilst acting in the course of their employment with us or for fraud;

ii. physical damage to your personal property up to £100,000 due to any one event or series of connected events where such damage is due to our negligence or the negligence of our employees, agents or contractors acting in the course of their employment with us;

iii. any of our liabilities which cannot by law be excluded or restricted.

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3. Links to third party websites

3.1 Certain links on the Website may lead to other websites – which are not under our control. The use of third party websites is entirely at your own risk and we accept no liability for the content of any linked site or any link contained in a linked site. Links provided on the Website are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party’s website.

3.2 These Terms and Conditions do not apply to any third party website linked to the Website. You should read the terms and conditions of those websites before using them and direct any questions or comments about the linked website’s contents to the relevant website provider.

3.3 You are not entitled (nor will you assist others) to set up links from your own websites to this Website (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

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4. Communications via the website

4.1 Where you are given the facility to enter information on to, or communicate via, the Website you agree to use the Website for lawful and civil purposes only and that you will not (nor allow others to):

4.1.1 post or transit any material which is offensive, racist, abusive, indecent, defamatory, obscene or menacing;

4.1.2 impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any one or any entity;

4.1.3 post or transmit any statements which are intentionally false or misleading;

4.1.4 post or transmit any material which you do not have the right to transmit; or

4.1.5 post or transmit any advertising, promotional materials or other forms of solicitation.

4.2 You agree to fully and effectively indemnify us and keep us fully and effectively indemnified from and against all costs, claims, liability, expenses (including legal expenses), damages and losses incurred by us as a result of a breach by you of the provisions contained in this clause 4, whether arising under tort, statute or otherwise.

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5. Changes to website

We reserve the right in our sole discretion to change the content of the Website from time to time.

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6. Antire Agreement

These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made electronically or orally) made by us. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by us.

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7. Severance

If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.

8. Law and Jurisdiction

These Terms and Conditions will be governed by the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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